Who we are
Voice to Quote is provided by Noora Labs Ltd. Privacy questions and requests can be sent to info@voicequote.app.
Information we collect and process
- Account information: your name, email address, authentication records and account identifiers.
- Business information: business name, contact details, logo, country, language, currency, tax and quote preferences.
- Customer and document information: customer contact details, addresses, job descriptions, quotes, invoices, prices, terms, approvals, signatures and manual payment records you choose to enter.
- Voice and AI input: microphone recordings, transcripts and typed instructions submitted to prepare editable quote drafts.
- Purchase information: product, subscription, top-up, entitlement, renewal and cancellation status supplied by Apple, Google Play and RevenueCat. We do not receive full payment-card details.
- Service and diagnostic information: account and device identifiers, usage allowance, synchronisation state, security events, errors and essential operational logs.
- Support information: feedback and messages you choose to send us.
How we use information
We use information to provide and secure Voice to Quote, authenticate accounts, transcribe instructions, create editable drafts and documents, synchronise work, manage allowances and purchases, answer support requests, prevent abuse, diagnose faults and comply with legal obligations. We do not sell personal information or use it for cross-app advertising tracking.
Google AI and speech processing
When you submit voice or text for quote generation, it may be sent to Google Cloud Speech-to-Text for transcription and Google Vertex AI for structured draft generation. The generated content is a draft and must be reviewed before you share it. Voice to Quote does not intentionally retain the original audio after the processing request completes; transcripts and the source text used to generate a quote may be retained with your account so you can review, retry and manage that quote.
Purchases and RevenueCat
Apple or Google processes the payment for mobile subscriptions and top-ups. RevenueCat receives purchase and entitlement information from the relevant store and helps Voice to Quote determine whether Pro features or purchased usage should be available. RevenueCat does not give us your full payment-card details.
Email delivery through Amazon SES
We use Amazon Simple Email Service (Amazon SES) to deliver account verification codes and essential service emails from the Voice to Quote domain. SES processes the destination email address and message-delivery information for this purpose.
Other service providers
We use service providers including Google Cloud for hosting and AI processing, Neon for managed database services, Amazon SES for email delivery, RevenueCat for purchase entitlements, and Apple and Google for mobile distribution and purchases. They may process information only to provide their relevant services and are required to apply the same or equivalent privacy and security protections described in this policy, their agreements with us and applicable law.
Your customers’ information
If you enter information about a customer, you are responsible for having a lawful reason to use it and for sharing documents appropriately. We process that information to provide Voice to Quote to you.
Retention and deletion
We keep account and business records while your account is active and for as long as needed to provide the service. When account deletion is completed, active account data and associated product data are deleted or anonymised, except for limited information we must retain for legal, security, fraud-prevention or financial-record obligations. Residual copies may remain temporarily in protected backups until their normal expiry.
You can start deletion inside the app under Settings → Account → Delete account. If you cannot access the app, the public instructions explain how to submit a request without logging in or reinstalling it.
Your choices and rights
You can correct business and customer information in the app and can withdraw optional microphone access in your device settings. Depending on where you live, you may request access, correction, deletion, restriction, portability or object to certain processing. Contact info@voicequote.app to make a request. You may also complain to your local data-protection authority.
International processing
Providers may process information outside your country. Where required, we use recognised safeguards for international transfers.
Changes
We may update this policy as the product, providers or legal requirements change. We will update the effective date when material changes are published.